Returns, Refunds & Shipping Policy

 

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How Do I Return an Item?

If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of receiving your order.

When requesting a return, please include:

• Your order number

• The reason for the return

Our Customer Support team will review your request and provide further instructions if the return is approved.

Return Conditions

• Only items purchased directly from (Store Name) are eligible for return.

• Products purchased from authorized retailers must be returned through the original retailer.

• Returned items must be:

• Unused

• In original condition

• In original packaging (including accessories, manuals, and documentation)

Returns will not be accepted if:

• Items show signs of use, stains, folded cards, broken seals, or damaged plastic wrapping

• Products are personalized or custom-made

• Damage is caused by customer mishandling

• Items are returned without proof of purchase

We reserve the right to refuse refunds or exchanges if returned items do not meet these conditions.

 

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please contact support elvaras.co@elvaras.co